At Palmer Moving Services, each and every move we handle begins with a call from one of our highly trained Customer Service Representatives, usually within minutes of your notification to us of an upcoming transfer, to begin the process of personalizing a relocation plan just for them. Each transferee has a dedicated counselor who will manage each step of the relocation process.

Our initial contact with your transferee will include:

• ​ Confirmation of any details provided to us such as address, phone, etc.
• ​ Discussion about any planned dates for the relocation.
• ​ How we will coordinate their move – if local to us we’ll schedule an appointment to have a representative visit them – if out of area, we will tell them who to expect a call from to perform an in-home survey of their household goods.
• ​ Details of the client’s current residence – can a truck get close? Stairs, elevators, etc.
• ​ Details of the destination – can a truck get close? Stairs, elevators, etc.
• ​ Any special needs or concerns? Children, pets, storage?
• ​ We discuss your relocation policy and the services they are entitled to.
• ​ Offer our contact information so they can reach us with any questions or needs they may have in the future.

We then follow up, in writing, with all of the details we gleaned from this conversation. But it doesn’t end there… We keep in touch with your transferee EVERY STEP OF THE WAY, documenting our contact so every member of our relocation team is in the know, no matter when they become involved. You’re entitled to that information as well, that’s why we provide you with a special computer login and password, so you can view the details of all of your relocations as they are happening.