Palmer Moving

Reporting Services

Corporate Relocation - Reporting Services

As an agent for Atlas Van Lines, Palmer Moving Services is proud to offer our corporate relocation clients the following state-of-the-art reporting systems on your employee transfers.

Quality Index System

Atlas Van Lines developed the exclusive Quality Index System to view the quality of our services as perceived by our customers. The Quality Index System is Web-based and contains the Atlas Van Lines customer survey results. This system measures all service providers in the area of packing, hauling and booking services and is available to all Atlas agents. Through this invaluable tool, we are able to identify areas that are important to you and your transferring employees in order to continually improve our services. How does it work? An independent firm conducts customer satisfaction surveys on a minimum of 32% of all relocations within 72 hours of delivery. This survey asks a variety of questions that range from the initial point of contact through final delivery as well as allowing the customer to offer detailed comments. The data collected is downloaded directly into the Quality Index System so that we can continually monitor, measure and improve customer satisfaction.

Key elements of the system are:

  • ​Web-based and available to all our agents and employees.
  • ​Used as the basis for selecting our quality award winners.
  • ​Quickly and easily identifies area of outstanding service as well as areas in need of improvement.
  • ​Focuses on the details our customers find important to ensure we are providing the finest quality of service available.
  • ​Creates reports that allow our National Account customers the ability to view the quality of service their employees are receiving at any time.
  • ​By simply entering the origin or destination zip code, all agents within a 50 mile radius of the location are identified and ranked by quality.
The Quality Index System is unsurpassed when it comes to quality and was specifically designed to identify the customers perception of what makes a relocation successful.

Quality Performance Rating

The Atlas Van Lines QPR (Quality Performance Rating) System assigns drivers a rating of 1 (best) through 10 (worst). Their QPR rating includes individual performance with customer satisfaction scores, claims frequency, claims severity, and on time pick-up and delivery performance. If the driver is held responsible for any loss or damage to a shipment, the QPR rating is used to establish his/her participation in the final claims costs. If a driver has a good quality score their percentage of responsibility for the claim settlement is lower.